Phone bank: how to call

Before you start

• Use Chrome or Edge on a laptop, with a headset (earbuds with a mic are fine). A phone browser works, but a laptop is easier.
• Open the link CMM sent you. It signs you in. Keep it to yourself: it is your login.
• The first time you press Call, the browser asks to use your microphone. Click Allow.
• Calls run 8:00am–8:00pm Central, Monday to Saturday. Outside those hours the Call button stays off.

Each call

1. Press Next contact. You'll see the voter's name, number, precinct and any notes from earlier calls. Nothing dials yet.
2. Press Call. You'll hear it ring. When they answer, the status changes to Connected.
3. Start with the opening line at the top of the script, word for word: who you are, who you're calling for, and who paid for the call. Then follow the script.
4. End with the closing line. Then press Hang up.
5. Pick a result, add a note if it helps, and press Save result.
6. Press Next contact for the next person. Every call needs its own press of Call.

Which result?

• No answer: no one picked up, or the line was busy. They'll come back later in the list.
• Left message (live only): you spoke a message yourself to a person or to voicemail. Never play a recording.
• Wrong number: the person isn't the voter on the card.
• Do not call: they asked not to be called. Use it every time someone asks. It blocks the number for every campaign.
• Needs ride: add the pickup address and the best time in the note.

If something goes wrong

• "The browser blocked the microphone": click the lock icon next to the address, set Microphone to Allow, then press Call again.
• You hear a message instead of ringing (for example "Calling ended at 8:00pm"): the call was not placed. The screen shows the reason.
• The page closed mid-call: open your link again. Your contact is still there; save a result for it.
• You can't press Next contact: save a result for the current person first. If you never called them, use Skip (not called).
• Anything else: contact your CMM organizer.

Keep it private

Voter information on the screen is for this call only. Don't copy it, screenshot it or share it.